Exchange & Refunds

We strive to give our customers the service that they deserve. Efficiency, trust and satisfaction are principles that we uphold. We believe that our service and our products are of the highest of standards and that our customers’ satisfaction is imperative to us.
If you purchase at Rafael Giordano jewellery, as our customer you are given the opportunity to return the product. If for any reason you are not 100% satisfied, the purchase will be fully refunded for free (depending on your locality) or exchanged. To purchase is not simply a transaction, but an experience to satisfy your senses and give you the pleasant experience you deserve.

 

UK Refund Conditions Purchases
A fully refund will be given with a free return postage within 28 days from the delivery date if you are not satisfied with your purchase. The item/s mast be returned in the same condition and with its original packaging.

 

Non UK Refund Conditions Purchases
Refunds will be given, with no free return postage label, within 28 days from the delivery date if you are not satisfied with your purchased. The item/s mast be returned in the same condition and with its original packaging.

 

Exchange Conditions
If our clients wishes to exchange it can be done cost free. This applies both for UK and non- UK purchases. Items can only be exchanged once free of charge. Customers wishing to exchange an item for the second time must bear the return cost.  

 

Contact Rafael Giordano
Feel free to contact Rafael Giordano on info@rafaelgiordano.com for further inquiries or for further assistance.